Refund Policy.

Last updated: 08/07/25.

At EditorLab, we take pride in delivering high-quality digital content and services. Due to the custom nature of our work, we do not generally offer refunds once services have been delivered. However, we understand there may be exceptional circumstances. Please review our refund terms below.

1. General Policy

All payments made for our services - including retainers, project work, or consultations - are non-refundable once work has commenced or been delivered.

2. Eligible Refund Situations

Refunds may be considered under the following circumstances:

  • Duplicate payment made in error

  • Technical issue on our part that prevents delivery and cannot be resolved

  • Service not delivered and no work has commenced (e.g. cancellation before work begins)

If one of these applies, contact us within 7 days of payment to request a refund.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Client changes mind after delivery begins

  • Dissatisfaction due to subjective preferences after receiving agreed-upon deliverables

  • Client fails to provide materials, feedback, or access needed to complete the work

4. Retainer and Subscription Services

  • Retainer payments are billed monthly and cover a set scope of work

  • Supplier Cancellation:

    • If the Supplier cancels the contract for reasons within or beyond their control (e.g., injury, sickness, or other circumstances), the Supplier's liability is limited to a full refund of all monies paid for work not yet undertaken. ​

  • Client Cancellation:

    • If the Client terminates the agreement before the end of the retainer term, they must pay a cancellation fee equal to the remaining balance of the contract.

    • This fee is due within 14 days of the termination notice. ​

    • Payments made for services already rendered are non-refundable and retained by the Supplier. ​

  • Reason for Cancellation Fee:

    • The cancellation fee reflects a reasonable estimate of damages and lost opportunities incurred by the Supplier due to early termination and is not a penalty.

5. How to Request a Refund

To request a refund, email us at:

📧 Thomas@Belmontmediagroup.com

Include your name, payment reference, service description, and reason for the request. We aim to respond within 5 business days.

6. Paddle Payments

Payments are processed through our billing partner, Paddle.com. In some cases, Paddle may initiate the refund process. You may also contact their support if you believe a charge was made in error.

7. Policy Changes

We may update this Refund Policy from time to time. Any updates will be posted on this page with the revised effective date.

12. Contact

For questions about these Terms, contact us at:

📧 thomas@belmontmediagroup.com

📍 Belmont Media Group Ltd, 16 Hope street, Douglas, Isle of Man.